Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Use live chat for fast replies, or email us with full details and we’ll follow up as soon as possible. We provide dedicated channels for payments and affiliate enquiries, and phone support is available for urgent matters. Our team is trained to assist with verification and payments.
| Department | Contact |
|---|---|
| Customer Support | Live chat 24/7; email [email protected]; average email reply under 24 hours |
| General Enquiries | Email [email protected] for non-urgent questions; typical reply within 48 hours |
| Affiliate Enquiries | Email [email protected]; dedicated partner team handles requests |
| Phone | +1 416 345 7821 (Mon-Fri 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email replies Mon-Fri 09:00-18:00 ET; phone support during office hours |
Email assistance
Email is the preferred way to get help with detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, your account username, and current contact details to help us process your request faster. Providing attachments (ID, billing) in one message reduces back-and-forth and avoids delays.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions and account requests are typically handled quickly; however, more complex issues such as document verification, payment investigations, or security checks may take longer depending on their nature. We appreciate your patience and will keep you updated while we work to resolve your request.
Feedback
We want to hear from you. Please share any feedback, suggestions, or ideas to improve our site, and we will review every message carefully to refine features, promotions, and support. Your input helps us make the experience smoother for Canadian players. Send comments to [email protected] or use live chat. We appreciate your help.